Backpack Update your KYC(For existing accounts)

Complete step instructions

1. Contact exchange support

   For security reasons, you need to contact exchange support to change your identity verification details. Submit a support request to get started.

2. Verify that you own the account

   Complete the additional identity checks to confirm that you own the account.

3. Submit the required documents

   Follow the instructions to submit your updated ID or personal details.

4. Wait for the update to be approved

   Your identity verification details will be updated once the review is complete. This usually takes 1–3 business days.